Shipping policy

Shipping & Delivery Policy

Thank you for choosing our store! Below are the complete terms and conditions that constitute our Shipping Policy.

1. Order Processing Time
All orders are processed and prepared for dispatch within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email. You will receive an automated notification with tracking information once your order has officially shipped.

2. Estimated Delivery Transit Times
- United States & Canada: 7 to 12 business days
- United Kingdom & Europe: 7 to 14 business days
- Australia & New Zealand: 8 to 15 business days
- Rest of the World: 10 to 20 business days

3. Shipping Rates & Delivery Estimates
- Standard Insured Tracked Shipping: $4.95 USD
- Free Worldwide Express Shipping: Valid on all orders over $50.00 USD

4. Shipment Confirmation & Order Tracking
You will receive a shipment confirmation email containing your tracking number(s) once your order has shipped. The tracking number will become active and trackable within 24 to 48 hours.

5. Customs, Duties & Taxes
All shipments are delivered duty unpaid (DDU). Any customs charges, import duties, tariffs, or clearance fees incurred upon arrival in the destination country are the responsibility of the recipient.

6. Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact our support team within 7 days of delivery with your order number and photos of the damaged item/packaging. We will immediately issue a free replacement or full refund.