Refund policy
30-Day Money-Back Guarantee & Return Policy
We stand behind the craftsmanship and quality of our products. If you are not completely satisfied with your purchase, we offer a 30-day hassle-free return guarantee starting from the day your tracking shows delivered.
1. Eligibility for Returns
To be eligible for a return:
- Your item must be unused, unaltered, and in the same condition that you received it.
- The item must be in its original packaging with all included accessories and documentation.
- A valid order number or proof of purchase is required.
2. Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged during transit, or if you received the incorrect product, contact us immediately at support@desksetupstore.com with clear photos or a short video. We will promptly ship a brand new replacement or issue a 100% refund at no additional cost to you.
3. Return Process
To start a return:
1. Contact our support team at support@desksetupstore.com with your order number and reason for return.
2. Our customer care team will review your request and provide you with return instructions and the nearest warehouse address.
3. Securely pack the item in its original box and ship it back using a trackable courier service.
4. Refunds
Once your return is received and inspected at our facility, we will notify you of the approval of your refund. Approved refunds are processed immediately and automatically credited back to your original payment method (Credit Card, PayPal, etc.) within 3 to 5 business days.